How far in advance should I book?

In the case of reserving for persons with disabilities, or for tours, booking a minimum of two days in advance is recommended. In order to guarantee that you have a place and that all of your requirements can be met, the earlier you book, the better. For regular transfers, this is also helpful in ensuring availability.

What is a airport transfer / transportation services “round trip”?

This means round trip travel on two different dates. If you check this option on our booking form, it signifies that you plan to return on another day and you are entitled to a discount for booking transport “round trip”.

The exceptions to this are rides on the same day in both directions, i.e. Wieliczka, Tychy or a drive to the Auschwitz Museum. Prices in this case will be set at our standard fare.

How many persons in wheelchairs can travel in the same vehicle?

The possible combinations that we can offer are: 1 wheelchair plus 5 other persons, 2 wheelchairs plus 2 other persons, or 6 wheelchairs plus 2 other persons.

What happens if I have to cancel?

In the event of a cancellation, the deposit paid at the time of booking will be lost. However, you can transfer your booking to another person at no extra cost.

Is it possible to negotiate the price?

Yes. Although, this is only in regard to long-distance travel, and with handicapped transportation. Within the Krakow city limits we use our official tariff table, and these prices are non-negotiable.

How do I make a reservation after office hours?

You can do that here on our website at any time, by either using our booking form or contact form. You can also send us an email whenever you’d like to.

you’re not sure about something, please get in touch with help via our contact form, email, or by telephone.